Your question might be answered by sellers, manufacturers, or customers who bought this product. Connect up to 15 Wi-Fi–enabled devices Bringing the device in is a good idea for this kind of problem. Reviewed in the United States on April 1, 2018. Nothing is working so I powered the device down, removed the SIM card, and left the unit off. A very worthwhile purchase. Music players. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Sunday morning comes around and I still have the same problem. VZW's solution was replacement under warranty, as it should have been. If not then I think its 100.00. Other than a few glitches in initial setup, it has been working near flawlessly since. I spent hours following troubleshooting tips, resetting the device, etc. This is a dedicated router. After working very well for the first 30 days or so, the speeds on my Jetpack slowed down to less than 60 kbps--it was like using an old phone modem. Press and hold the Reset button next to the battery for 10 seconds, Watch the MiFi E-Ink display to see if all the icons are displayed. It also analyzes reviews to verify trustworthiness. I would try to download the firmware update files to a PC and run the update from that device instead. Called Verizon tech support and was instructed to update the firmware to 2.28 which I completed using my very slow iPhone tethered to my PC. Downloading the firmware took the better part of two hours and afterwards, I still cannot access the device. I like the MiFi quite a bit, it is a great device. I am certain that tomorrow when I call tech support I will most likely be told to return the device to the store, making the third Verizon Jetpack™ 4G LTE Mobile Hotspot MiFi® 4510L that I have had in my possession. Inseego's second 5G hotspot for Verizon, the MiFi M2100 5G UW, is the first one you should buy once Verizon has more usable network coverage. I got it and put it aside until my old one went belly up. Wearables and more. There is really only have one good solution at this point...replacment. It's frustrating and we feel at this point they don't even know how to resolve this issue. The device that was sent ended up being defective and was incapable of sending out a signal, so I had to return it. Can your iphone stay connected to the mifi? Since it has nothing to do with your service they should be able to re-create the problem in the store with any of thier own devices and swap you out. There was an error retrieving your Wish Lists. Really disappointing. Pros Solid 4G and 5G performance In order to navigate out of this carousel please use your heading shortcut key to navigate to the next or previous heading. The MiFi will support WiFi when connected to its power supply and, presumably, from most powered USB ports using a charging cable (without the data leads). We have this same exact issue with our device. Unable to add item to List. I am only using the iPhone for its data capabilities through another carrier to create this posting. Please try again. This shopping feature will continue to load items when the Enter key is pressed. Cameras. I tried the update again just now, and am still unable to connect. Nothing has helped. Your phone has personal data on it. Finally a knowledgeable representative told me the truth and emailed the FAQ's. Laptops. If your gadget is Wi-Fi–enabled, the exclusive Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L gives you a secure connection to America’s largest, most reliable 4G LTE network. Assuming you are still covered and there is no physical damage to the device then your replacement will be free. Our issues started on March 4th and since then Verizon has replaced our device, then the SIM card. Earlier when I was unable to connect to the device, I was told for two days that the data network was down and to wait, and it took three days to finally get someone to offer another device. This device works very well, but count on paying $10/month every month. had zero issues providing decent speeds to 5 Computers, 2 Wireless Printers, and a few smartphones. When I look at the Wireless Network Connection Status on my primary PC (Windows & Home Pro), the IPv4 and IPv6 status show "Attempting to Authenticate". Nothing worked. Tablets. If your gadget is Wi-Fi–enabled, the exclusive Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L gives you a secure connection to America’s largest, most reliable 4G LTE network. Thanks for your help! Verizon representatives told me that I could "suspend without billing" when I'm not traveling and don't need to use the Jetpack at home. Gaming consoles. By now it is 2:00 AM and I have been fighting with this MiFi device for the better part of a Saturday night. We should be able to correct a local connection issue with the various levels of resets. The device's 2,100 mAh battery that Verizon delivers 10 hours of use on a single charge. I bought this jetpack because my battery on my old one was starting to swell. When anyone is stuck in the Authenticating stage that means there is an isssue with the password, the router is failing or the adapter/wireless card is not compatible. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Worked fine w/ multiple devices attached. On Saturday (07-Apr-12) around 7:00 PM EST, my Verizon Jetpack™ 4G LTE Mobile Hotspot MiFi® 4510L began to drop the connection each time I tried to access a web page. If you buy one of these, check it out completely before signing off. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Please choose a different delivery location. Stay charged for when you need it most It sounds like your MiFi is having a problem with the local connection between your devices. The Media State on the General tab of the Wireless Network Adapter shows "Attempting to Authenticate". I have had MiFi's block all users from connecting before. It's faster, longer lasting, and more secure. There's a problem loading this menu right now. It seems to be very flaky. This is an excellent device, but be aware that Verizon's $10 monthly fee continues whether you temporarily suspend service or not. Regarding the firmware update, I only used the iPhone to download the update as there are no other ways for me to download it, I installed the update using a Windows 7 PC. Charge and stay charged with the most powerful 2-in-1 battery around. Tablets. For those of you expecting to be able to turn it on and go once you receive the jetpack in the mail (I've seen some reviews with people thinking this) please know this device still needs to be brought to Verizon for a sim card before activated. Music players. Often times it doesn't show up as a Wi-Fi hotspot for a while even though it is nearby and claims to have a good signal. All of them just remain in a loop trying to connect. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. I will carry the device back to a store for replacement. All of the computers that I use to connect to the device can see the MiFi but cannot access the device. If that is the case then your MiFi may be bricked/ruined. This is inexcusable, and it frankly smacks of fraud. You may return any new computer purchased from that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. 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Top subscription boxes – right to your door, © 1996-2020,, Inc. or its affiliates. Shouldn't Technical Support KNOW what their device works with? Can anyone help me with this problem? Cameras. To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Now you can surf the web, check email, video chat and more from your Wi-Fi–enabled devices longer. There was a problem completing your request. Jetpack Verizon MiFi 6620L Jetpack 4G LTE Mobile Hotspot (Verizon Wireless). Please make sure that you are posting in the form of a question. Because it is a prepaid device, Verizon doesn't seem set up to provide regular support. I have used these jetpacks before and have always been pleased with their ability to provide wifi to my home devices, including laptops, phones and smart tv. Safer than your phone. Quit working after 30 days, seller refused to accept return, Reviewed in the United States on April 2, 2019. Reviewed in the United States on November 5, 2016. I am annoyed that this device can't be accessed by any other means other than wireless like tethering or actually having an access manager that is not dependent on a WiFi connection. I started service with VZ in February and this is the second device that I have had. It was a worthless piece of junk, and it was way past refund time. I charged it overnight like this and the next day it was just as empty as when I plugged it in. Additionally, when I contact Verizon Tech Support, I find it incredulous that each time I speak to someone new, they always ask me to open VZAccess Manager. Find answers in product info, Q&As, reviews. Can anyone address this or possibly suggest another device that is more reliable? It did, and when I went to get a sim card for this new one, I found that it had no metal contacts or holder for the sim. reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. I have completed the Level 3 Reset steps in your response, and the MiFi local connection situation remains unchanged. Reviewed in the United States on February 26, 2018, As advertised - made it super easy for my husband and me to work while we were on the road with the kids for 6 weeks over the summer.

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