Since they kept telling me it was coming I didn't order a chair elsewhere. Great service! Awful - I need a chair and they simply do not care. 2 Madison Seating reviews in New York City, NY. Response: The company repeatedly promised the chair was on its way, and then we would hear nothing until we followed up again and then they would claim the delivery date was delayed. 2. We asked the customer to submit THE BUYER INCURRED $0 FOR RETURNING THE PRODUCT. Basically, I believe this is FRAUD and just want to cancel my order at this point, but no one will respond. At around 10 business days, I reached out asking for an update, because the status was still "open" and not "shipped", and received a canned response about waiting the full 14 business days. FedEx unfortunately lost my chair. The response was "This order is scheduled to be shipped out by Early July. Madison Seating must employ someone to watch all the review sites because within minutes of my writing the above complaint, I received an email from "the Management" defending its handling of my problematic chair, insisting that the company had extended every courtesy to address a problem that was magically described - someone must have ESP - as follows: "As it happens, the product incurred … After I complained and asked to speak to a manager, they canceled my order. Since I have started here I couldn't have been happier, a place where my ideas and criticism is accepted a place where I can grow to my full potential with the easiest raise opportunities. Days after my credit card company stopped payment, Madison offered to credit me $100. Madison said it cannot open the files. I only wanted one, and the cost of the table was $639.99. Manufacturers require a photo Madison Seating filed a complaint with FedEx on my behalf, and I even provided the time/date-stamped footage from my camera as proof. My honest opinion Really really love this place!! It all started with receiving a chair with no instructions on how to assemble, I had to go online and after searching without success, I emailed customer service and waited for them to reply with a link to [redacted] for assembly, which I could not believe for such an expensive chair. Use RevDex to, Increase visibility and credibility of your review by. It appears they sell the chairs and then try to purchase them somewhere in the secondary market. My chair is having a problem, but they offered to resolve in a timely manner. And you might also want to consider why this chair comes with a 10 year MS warranty, rather than the 12 year Herman Miller warranty. Absolutely ridiculous customer service. difficult to provide excellent customer service when the customer refuses to :>) i'll continue on another form..... Should tell customers that you are out of a color when they order and not just send another color very bad service! You were emailed a confirmation of this order along with an order number assigned for that transaction. They are NOT licensed resellers and cannot offer this warranty. When I tried to accept, they rescinded the credit. If you have any experience with this company or their products, please leave your Madison Seating reviews below. They arrived quickly but broken in the back and have problem in the mechanism of the sliding seat. Madisonseating has been in business for over 14 years selling the Aeron chair. Ordered an Aeron Remastered v2 Lumbar Support, photo and description did match the product received. No communication. We do not simply cancel orders without there being a good reason. They show several Aerons for sale on their web site, and yet almost 2 months after ordering one they can’t find one for me??!!! No response. They did not deliver and provided false advertising. Sure allowances should be made for COVID, but their true problem is basic poor inventory management and shipping communication. Consumer I ordered a chair on Madisonseating.com and had no problem with the process. It appears these products are not in stock and have cancelled the order as I fear the product I chose was not an available item when bought and cannot be sure what product I will be sent as it will be another item. I fell into the customer service abyss that many talk about -- I ordered a chair on the 27th of August 2020. They're either a shady business and/or they are using COVID as an excuse. We are confused why [redacted] has not contacted our customer service department regarding any issues with the item received. Look under the features at the very bottom and you will see all chairs for these brands are Open Box. I accept Madison’s offer to resolve the matter with the return of the chair in exchange for the full refund for the chair. RUN!!!! … The chair will not stay in the set position and you just slowly to the lowest setting. There is no apology. THEY ARE ABSOLUTELY TERRIBLE. "Open Box" simply means, the item is out of the original packaging. The customer service does not help customers to solve the problems, but ignore customers issue and refuse all requests from customers. Very disappointed with my purchase. Review: This company drop ships items and will not be able to directly help you with customer service. Already disatisfied and havent even gotten my order! They have a "30 day money back guarantee". I called my bank and they removed the hold. I email again to confirm receipt of photos. If you don't receive that 'email notification', the logical deduction is that the item is in stock. These brand name chairs are being sold for more than half off their retail value and will include free shipping! The Herman Miller Aeron chair is part of our open box close out sale. I have written detailed facts about my personal experience with Madison. Yes, you'll pay a bit more, but you'll actually earn that money back in the time and angst that you save. I see a lot of reviews of people complaining about wait times, which seems fairly silly to me. We understand there was an error in the color chair you received. It saw very little use until this month when my wife started using it while teaching at home. File your review. I have followed up with the company now 3 times and each time, there is no apology. Buyer go elsewhere. I did not have the necessary experience to work there but they gave me a chance. just curious. Everyone is so nice and friendly. When I tried to accept, they rescinded the credit. Madison Seating must employ someone to watch all the review sites because within minutes of my writing the above complaint, I received an email from "the Management" defending its handling of my problematic chair, insisting that the company had extended every courtesy to address a problem that was magically described - someone must have ESP - as follows: "As it happens, the product incurred … Ordered a chair on 8/23/2020, and it has not shipped as of 10/10/2020. The chair was purchased as "open item", however not only I can see that it was used (marks, scratches, typical stains from day to day usage) but also some things are already not working properly. I ordered a Steelcase chair back in June and ordered the chair to my home. A free inside look at company reviews and salaries posted anonymously by employees. The chair was either, returned, refurbished, on display or has been in inventory for awhile and since been placed on a clearance. What is "open box" retail merchandise. Ordered the chair and checked the box for "hardwood floor casters." I’d buy again from them. At least, unlike some here, I got an honest answer on the first try. After contacting their customer service they were quick to respond and have agreed to send me a replacement chair. This is not what they are selling!! I called, but the message says they aren't answering their phones anymore (an ominous sign). Our records indicate that [redacted] placed an online order with our company on 1/**/14 for a brand name office chair. But of course the photo shown on the website is of a perfect chair with absolutely no scratches or snags. I ended up purchasing the same chair that we have at work because I already knew it was comfortable and durable. Now, due to "Covid," they have needed to extend the delivery time. 418 reviews for Madison Seating, rated 2.46 stars. Very grateful.

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